Delivery Information

COVID-19 UPDATE

Couriers have now implemented change to support "social distancing" and minimise the risk to customers and staff.  Effective immediately, drivers will no longer be required to ask for signatures and will instead ask for and record the surname of the customer and record their signatures as "COV" or “CV”.

FURTHER UPDATES REGARDING ORDERS PLACED DURING THE COVID-19 PANDEMIC CAN BE FOUND HERE

 

*** PLEASE NOTE - DUE TO A HIGH VOLUME OF ORDERS AND OPERATING WITH A SKELETON TEAM, WE CURRENTLY HAVE A 3/5 DAY LEAD TIME BETWEEN RECEIVING AND SHIPPING YOUR ORDER.***

MANY THANKS FOR YOUR UNDERSTANDING AND CUSTOM AT THIS DIFFICULT TIME

 

 

We aim to pick, pack and despatch your order as soon as possible once we receive it. We have different delivery arrangements which are tailored to the suitability of the products ordered:

- The majority of plants are shipped via a courier for express delivery. We only dispatch plants on certain days to ensure that they spend the least amount of time possible in transit and reach you in the best possible condition.

- Certain items will only be available for local delivery due to their size or unsuitability for third party services. Once your order has been placed we will contact you to arrange delivery via our own delivery service.

- Gift vouchers and cards are sent out via Royal Mail’s Signed for 1st Class service.

More information on our different delivery arrangements can be found below. Every product on our website will have the relevant delivery arrangement information attached to the product description.

 

Delivery - Plants

DHL Parcel UK Tracked Delivery (Next Day) - £6.99

Zone 1 - England, Wales & Scotland (excluding Highlands & Islands)

 

  • Parcels are sent via DHL Parcel UK Tracked Delivery, requiring a signature on delivery.
  • Fully tracked from door to door with text and email notifications along the way to keep you informed.
  • 1 hour time slot notification
  • 'You're next' notification when the driver is 10 minutes away
  • Orders must be placed by 11:00 to be processed the same day
  • Dispatch days Monday - Thursday (exc. Bank Holidays)
  • Delivery days Tuesday - Friday

 

Parcelforce express48 Tracked Delivery (2-4 Days) - £14.99

Zone 2 – Highlands & Islands of Scotland

 

  • Parcels are sent via Royal Mail's Tracked 48 service, requiring a signature on delivery.
  • Tracking code provided on dispatch. Email and SMS notification on day of delivery.
  • Please expect 2-4 days for delivery.
  • Orders must be placed by 11:00 to be processed the same day

 

Parcelforce express48 Tracked Delivery (3-4 Days) - £14.99

Zone 3 – Northern Ireland, Isle of Man & Isles of Scilly

 

  • Parcels are sent via Royal Mail's Tracked 48 service, requiring a signature on delivery.
  • Tracking code provided on dispatch. Email and SMS notification on day of delivery.
  • Please expect 3-4 days for delivery.
  • Orders must be placed by 11:00 to be processed the same day

 

Parcel Tracking

Your order will be sent using a DHL / Royal Mail tracked service, this provides us with some information on the parcel's status, location and route at up to 5 points along the delivery process. It also allows us to provide you with the same information. Once your order has been dispatched you will receive an email (please check spam/junk email folders) with a tracking code and instructions on how this information can be retrieved.

 

Delivery - Local

This product is only available for local delivery to the postcodes below via our own delivery service. We will contact you to arrange delivery within 7 days of your order being placed.

£8.00  – NE13, NE20, NE3, NE5

£15.00 – NE12, NE15, NE2, NE23, NE4, NE7

£20.00 – NE1, NE21, NE22, NE24, NE28, NE40, NE41 - 42, NE6, NE8 

£25.00 – NE10, NE11, NE16 - 17, NE25 - 26, NE30, NE39, NE43, NE61 – 64, NE9   

£30.00 – NE31 – 38

 

Delivery - Vouchers

This product will be posted via the Royal Mail Signed-For delivery service and is fully trackable. Please allow 3-5 working days for delivery. Cost £2.50

We can send your gift vouchers directly to their recipient - simply select the option during checkout and enter a message in the order notes which we will write inside the card.