Delivery Information
Delivery, made simple.
Delivery options for plants, gifts and bigger garden plans.
↔ Swipe to explore, or choose an option below.
01 / Plants & parcels
Courier delivery
We despatch plants on selected days to keep their time in transit as short as possible.
Zone 1£7.99 England, Wales & Scotland*
- Despatch: within 3–5 working days.
- Service: DPD or DX next day delivery after despatch.
- Despatch days: Monday to Thursday, excluding bank holidays.
- Delivery days: Tuesday to Friday.
- Text or email tracking updates and a 2-hour delivery window notification.
Zone 2£14.99 Scottish Highlands & Islands
- Despatch: within 2 working days.
- Service: tracked 48.
- Expected delivery: 2–4 days.
- Tracking code on despatch, plus an email or text notification on the delivery day.
Zone 3£14.99 Isle of Man, Isle of Wight & Isles of Scilly
- Despatch: within 2 working days.
- Service: tracked 48.
- Expected delivery: 3–4 days.
- Tracking code on despatch, plus an email or text notification on the delivery day.
* Excluding the Scottish Highlands and Islands.
Despatch is when your order leaves us. The next day courier service for Zone 1 begins after despatch.
Courier deliveries require a signature or safe place instructions.
Tracking your parcel
Once your courier parcel has been despatched, we’ll email your tracking code and instructions. If you can’t see the email, check your junk or spam folder.
Highlands and Islands postcode areas
AB36–AB38, AB55–AB56, FK17–FK21, HS1–HS9, IV1–IV63, KA27, KA28, KW0–KW14, KW15–KW17, PA20–PA78, PH15–PH18, PH19–PH29, PH30–PH31, PH32–PH33, PH34–PH44, PH45–PH48, PH49–PH50, ZE1–ZE3.
View the postcode reference image (opens in a new tab)02 / Delivered by our team
Local delivery
Some products can only be delivered by our own local team due to their size or handling requirements.
We aim to deliver within 7 days of your order and will contact you to confirm the delivery date.
Local delivery charges are listed below.
View all local delivery charges
| £15.00 | NE3, NE5, NE13, NE20 |
|---|---|
| £20.00 | NE2, NE4, NE7, NE12, NE15 |
| £30.00 | NE1, NE6, NE8, NE18, NE21–NE24, NE27, NE28, NE40–NE42 |
| £35.00 | NE9–NE11, NE16–NE17, NE19, NE25–NE26, NE29–NE30, NE37–NE39, NE43–NE46, NE61–NE64 |
| £45.00 | NE31–NE36, NE47, NE49, NE65 0, NE65 9, DH1–DH9, SR1–SR7 |
| £60.00 | NE48 4, NE66 1, NE66 2, NE66 9 |
03 / A little something lovely
Gift card delivery
£3.99
Physical gift cards are posted using Royal Mail Signed For (opens in a new tab). Please allow 3–5 working days for delivery. The service includes a signature on delivery and online delivery confirmation.
Sending it straight to someone?
Choose their delivery address at checkout and add your gift message in the order notes. We’ll write it on the card for you.
Prefer to send it by email?
Cowell’s e-gift vouchers arrive by email for you to forward on.
Explore gift vouchers04 / For bigger garden plans
Altico bulk bag delivery
Delivered directly by Altico, with delivery arranged by phone.
Mainland England & Wales
Postcode supplement, inc. VAT
* Except where the supplement applies: AB, HS, IV, KW and PH in Scotland, and PL, TQ and TR in Devon and Cornwall.
Usually 7–10 working days. Delivery takes place Monday to Friday, 8am–5pm. Altico will call you to arrange your delivery.
Access & unloading
Delivery uses a heavy goods vehicle with a tail lift. Access must be wide enough for the vehicle, and the unloading area must be smooth and level, with no slopes.
Your bag will be left at the nearest suitable kerbside or hard standing area at the front of your property. Drivers cannot take it inside your home or into your back garden, or leave it on a pavement or public road.
The pallet and bulk bag stay with you to unload and are not returnable when empty.
Missed deliveries & cancellations
Someone must be available to sign at the arranged delivery. If no one is available, your order will return to the depot and a redelivery charge will be payable directly to the carrier.
Orders cancelled after despatch incur a delivery charge and a return to base charge.
For other Scottish or island addresses, please contact us before ordering to check availability and charges.
Need a hand with delivery?
Not sure which service applies to your order? Contact our team before ordering and we’ll help.
Delivery options depend on your items and address. Additional charges for oversized or age-restricted items are shown in your basket before checkout. Gift cards and small items such as seeds are sent by Royal Mail.