Returns Policy

Cowell's Garden Centre aims to send you the best quality plants and products. We check everything carefully before it leaves us and we also take great care with packaging to ensure that your order arrives in perfect condition. However, if you do have a problem, here is what to do:

CONTACT OUR WEBSHOP DEPARTMENT:

Please contact us immediately either by email office@cowellsgc.co.uk or by phone on 0191 2863403 and speak to a member of our team in our webshop department. Please have your order number ready.

INCORRECT GOODS:

If we sent you something you hadn’t ordered and which was not a substitute item (see below), please contact us immediately informing us of the problem. Please have your order number ready.

When we have agreed that there is a problem, you can return your goods. If it is a plant you can return it within 7 days or if it is a product you can return it within 28 days.

Please make sure you enclose your order number and return the item in its original packaging.

We will then send a replacement (if available within 7 days) or refund the cost of the goods where a replacement is not possible.

We will refund the cost of returning incorrect goods only if you have followed the above procedure.

Plants are ‘Perishable Goods’ and your rights as a Consumer do not fully apply, hence the 7 day period for return of plants.

DAMAGED OR DEFECTIVE GOODS:

If you receive a plant that is in poor condition when you take it out of the box, please contact us immediately. Please have your order number ready.

We will ask you to send us a photograph so that there is no doubt as to its condition on arrival with you and to help us determine the cause of the problem.

Plants cannot be returned purely on the basis that the flower colour or other characteristics do not exactly match a particular illustration and description. There are always slight variations in size, shape and colour between different specimens and illustrations and descriptions are approximate and for guidance only (see Terms and Conditions).

When we have agreed that there is a problem you can return your plant within 7 days for a refund. No credits issued.

Please make sure you enclose your order number and return the item in its original packaging.

We will refund the cost of returning damaged or defective plants only if you have followed the above procedure.

Plants are ‘Perishable Goods’ and your rights as a Consumer do not fully apply, hence the 7 day period for return of plants.

CHANGE OF MIND:

If you have changed your mind after receiving your order you can return plants within a 7 day period and other goods within 28 days at your cost for a refund. Please re-pack your items in the original packaging, ensuring that any plants are suitably protected and enclose your order number.

We will refund the cost of the items provided that they are in no worse condition on their return as when they were dispatched to you.

We are not able to refund any shipping costs where you have changed your mind.

Plants are ‘Perishable Goods’ and your rights as a Consumer do not fully apply, hence the 7 day period for return of plants.

 

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