Two Year Plant Guarantee

 

 

 

 

 

Plant Guarantees and Online Plant Orders

At Cowell’s Garden Centre, we take great care to supply healthy, good-quality plants and we are always happy to offer advice on planting, aftercare and establishment. As plants are living products, their success depends not only on their condition at the time of purchase, but also on suitable planting conditions, watering, weather and ongoing care.

Our policies differ slightly depending on whether your plant was purchased in-store or online. Please see the relevant section below.

Two Year Hardy Plant Guarantee - In-Store Purchases

Cowell’s Garden Centre offers a free replacement or credit for any container-grown hardy plant purchased in-store which dies within two years of purchase, provided that:

• The plant has received reasonable care and has been planted in suitable conditions
• The original Cowell’s Garden Centre plant label is retained
• Proof of purchase is provided
• The plant, or clear photographs of the plant, are made available for assessment

Where a claim is accepted, we will offer either a replacement plant, subject to availability, or a credit to the original purchase value of the plant. This guarantee applies to the plant only and does not cover delivery charges, planting costs, labour, compost, accessories or any consequential losses.

This guarantee does not apply where plant failure is due to factors outside our control, including but not limited to drought, frost, extreme heat, waterlogging, storm damage, pest or disease after purchase, poor aftercare, unsuitable soil conditions, incorrect planting, lack of watering, overwatering, neglect, accidental damage or the use of weedkillers or other chemicals.

This guarantee applies to container-grown hardy plants purchased in-store only. It does not apply to plants bought online, tender plants, houseplants, seasonal bedding, annuals, planted arrangements, reduced-to-clear plants, or plants sold as imperfect or end-of-season stock.

Online Plant Orders

Our two-year hardy plant guarantee applies to in-store purchases only and does not apply to plants bought online.

Plants purchased online remain covered by your statutory rights. If your plant arrives damaged, defective at the time of supply, or not as described, please contact us as soon as possible after delivery with your order number and clear photographs of the plant, packaging and delivery box.

Because plants are living products, it is important that they are unpacked promptly on arrival, watered if required, and cared for in suitable conditions. We cannot accept responsibility for plant failure caused by delayed unpacking, incorrect planting, unsuitable growing conditions, lack of watering, overwatering, frost, drought, extreme heat, pest or disease after delivery, neglect or accidental damage.

Where an online plant issue is accepted, we may offer advice, a replacement, or a credit, depending on the circumstances and subject to availability.

Getting Help With a Plant

If you are concerned about a plant purchased from us, please contact us as soon as possible so that we can offer advice before the plant declines further. Our staff are always happy to help with planting and aftercare advice.

You can contact us in-store, by telephone on 0191 286 3403, or by email at office@cowellsgc.co.uk.

This policy is offered in addition to your statutory rights and does not affect any legal rights you may have under consumer law.